Effective Date: August 25, 2023
Welcome to centrerenaitre.com (the “Website”), owned by Christelle Bitar and operated by Centre Renaitre. We are committed to providing you with a satisfying shopping experience and high-quality products and services. To ensure your peace of mind, we offer a comprehensive Returns and Refunds Policy that outlines the process, conditions and timeframes applicable to returns and refunds.
- Eligibility for Returns and Refunds
Physical products: To be eligible for a return and refund for physical products, the following conditions must be met: The product must be in its original packaging and in the same condition as when received. The return must be initiated within 14 days of the date of purchase. Services: For services, eligibility for reimbursement may vary according to the type of service. Please refer to the specific terms of service for refund eligibility.
- Initiating a Return
To initiate a return, please follow these steps: For physical products, contact our customer service team at [email protected] to inform us of your intention to return the product. Please provide your order number and a brief explanation of the reason for the return. For services, please refer to the specific service conditions for instructions on initiating a return.
- Shipping and Returns Costs
Physical products: Customers are responsible for return shipping costs. Make sure the product is properly packaged to prevent damage in transit. Services: Where applicable, fees or costs relating to appointment changes or cancellations will be detailed in the specific conditions of service.
- Refund Process
Once we have received the returned product (for physical products) or confirmed eligibility for refund (for services), we will initiate the refund process. Refunds will be made to the original method of payment used for the purchase within 14 working days.
- Product and Service Requirements
Physical products: Products must be returned in their original packaging and in the same condition as when received. Any damage or wear may affect eligibility for reimbursement. Services: Eligibility for reimbursement for services will depend on the specific conditions of each service.
- Contact Information
If you have any questions or require assistance with returns and refunds, please contact us at : Center Renaitre 43 Avenue d’Italie 80090 AMIENS Email: [email protected]
- Changes to the Policy
Center Renaitre reserves the right to modify or update this Refund and Returns Policy at any time without notice. Changes will be reflected on this page, and it is your responsibility to review the policy periodically. Please Note: This Refund and Returns Policy covers both physical products and services sold by Centre Renaitre via the centrerenaitre.com website. For specific terms related to services, please refer to the specific conditions of the individual service.